Refund policy

Refund & Return Policy

We want you to enjoy your order from MINIJAPA. Please review the following policy carefully before placing your order.

Returns for Change of Mind

Due to the nature of international shipping, we do not accept returns or refunds for change of mind or other customer-related reasons.

Please carefully review the product description, photos, size, condition, and other details before submitting your order request.

Damaged Items

If your item arrives damaged, please contact us as soon as possible after delivery.

To verify the condition of the item and shipment, we may ask you to provide photos of the item, packaging materials, outer shipping box, shipping label, and the damaged area.

If further verification is necessary, we may also request an unedited, continuous video of at least 30 seconds clearly showing the item, packaging, shipping label, and the reported issue.

After reviewing the information provided, we will determine the appropriate resolution, which may include a refund.

Incorrect Items

If you receive an item different from what you ordered, please contact us as soon as possible.

We may request photos or other evidence showing the item received, packaging, and shipping label.

If further verification is required, we may also request an unedited, continuous video of at least 30 seconds showing the relevant details.

After verification, we will provide an appropriate resolution, which may include a refund.

Verification of Claims

To protect both our customers and our store and to accurately investigate shipping or product-related issues, we may request additional evidence when reviewing a refund claim.

This may include photographs, shipping labels, packaging materials, and an unedited, continuous video of at least 30 seconds.

If we are unable to verify the issue, or if requested evidence necessary to review the claim cannot be provided, we may be unable to issue a refund or provide other compensation.

Lost Shipments

All MINIJAPA orders are shipped with tracking.

If your package has not arrived, please check the tracking information first.

Depending on the shipping method and tracking status, we may not be able to request a detailed investigation from Japan.

In particular, if tracking stops updating after the package has arrived in the destination country or region, we may ask you to contact your local postal service or shipping carrier directly for further information.

In such cases, we will provide the tracking number and any other information available to assist with your inquiry.

We may also ask you to provide information received from your local postal service or shipping carrier, such as their response regarding the shipment, an inquiry or case number, email correspondence, or other relevant documentation.

We will review the tracking information, information provided by the local postal service or carrier, and any other relevant details available to determine the status of the shipment.

If the shipment is confirmed as lost, we will issue a refund.

Delays caused by customs clearance, local delivery conditions, or a temporary lack of tracking updates do not automatically constitute a lost shipment.

Customs Duties, Unclaimed Packages & Refused Deliveries

Import duties, taxes, customs clearance fees, and other charges imposed by the destination country or region are the responsibility of the recipient, as explained in our Shipping Policy.

If a shipment is refused, left unclaimed, exceeds the carrier’s storage period, or is returned to us due to non-payment of customs duties, import taxes, customs clearance fees, or other charges, we generally do not provide a refund.

Any return shipping fees, customs charges, taxes, or other costs resulting from the return may also be the responsibility of the customer.

Please refer to our Shipping Policy for further information regarding customs and import charges.

Cancellations

Cancellation requests must be submitted within 24 hours after payment and before the order has been shipped.

Once an order has been shipped, it cannot be canceled.

If your order is shipped within 24 hours after payment, cancellation will no longer be possible once the shipment has been processed.

Product Condition

Some items sold by MINIJAPA may have individual characteristics or conditions that are clearly described or shown in the product listing.

Conditions, marks, wear, packaging damage, or other details that were clearly disclosed in the product description or photos before purchase are not considered defects and are not eligible for a return or refund on that basis.

Contact Us

If there is a problem with your order, please contact us with your order number and details of the issue.

We will carefully review the information provided and assist you as soon as possible.

Thank you for shopping with MINIJAPA! ✨
Have a magical day! 🪄✨